Signzy - Signzy || API Performance Degradation (Source) || Aadhaar Verification – Incident details

Aadhaar Verification experiencing degraded performance

Signzy || API Performance Degradation (Source) || Aadhaar Verification

Resolved
Degraded performance
Started about 1 month agoLasted 30 minutes

Affected

Identities

Operational from 9:05 AM to 9:05 AM, Degraded performance from 9:05 AM to 9:34 AM, Operational from 9:34 AM to 9:34 AM

Aadhaar Verification

Operational from 9:05 AM to 9:05 AM, Degraded performance from 9:05 AM to 9:34 AM, Operational from 9:34 AM to 9:34 AM

Updates
  • Resolved
    Resolved

    Dear Customer,

    We are happy to inform you that the performance issue affecting our API service has been resolved. We apologise for any inconvenience this may have caused and want to thank you for your patience and understanding.

    Our services have returned to normal and are working now as expected. Now you will be able to use our services with a standard success rate henceforth.

    Please feel free to reach out in case of any queries at help@signzy.com.

    Thank you for your understanding and continued support.

    Sincerely,
    Team Signzy

  • Identified
    Identified

    Dear Customer,
    Hope you are doing well and keeping safe.

    At Signzy, we are dedicated to delivering top-notch services by consistently enhancing our systems and processes.

    This is to inform you that we are currently facing challenges with the performance of our services due to issues originating from external sources.

    Please be assured that addressing this matter is our highest priority, and we are leaving no stone unturned to restore our services to their full functionality as swiftly as possible.

    Should you require any support or have any questions, please don't hesitate to contact us at help@signzy.com. Our support team is ready to assist you in any way they can.

    We genuinely appreciate your understanding and patience while we resolve this matter, and we are immensely grateful for your continued trust in our services.

    Thanks for your time!

    Sincerely,
    SIGNZY